DEAR CUSTOMER

General Motors recently announced the decision to withdraw Chevrolet from the domestic car market in India at the end of this calendar year. The sale of Chevrolet vehicles will end on 31 December 2017.

Chevrolet India is committed to maintain a service network across key locations in India with staff trained to take care of all the needs of your Chevrolet for maintenance and repair. We will continue to honour your original Chevrolet vehicle warranty as well as supporting you through Chevrolet’s Roadside Assistance. We will continue to provide spare parts for your Chevrolet to support maintenance and repair of your vehicle. For any questions regarding support for your Chevrolet, please contact your nearest Chevrolet Service Centre or our Customer Assistance Team at 1-800-3000-8080 or email gmi.cac@gm.com.

You may also enter your details to get a call back from a Chevrolet representative.

LET US ANSWER YOUR QUESTIONS

What's your plan to support customers whose vehicles are currently under warranty?

Chevrolet India is committed to maintain a service network across key locations with staff trained to take care of all the needs of your Chevrolet for repair and maintenance. We will continue supporting Chevrolet customers with service and spare parts and honouring warranties.

How will I get spare parts if I need them and how can I get my Chevrolet serviced?

Chevrolet India is committed to maintain a service network across key locations with staff trained to take care of all the needs of your Chevrolet for repair and maintenance. We will continue supporting Chevrolet customers with service and spare parts and honouring warranties.

What value is there in keeping my Chevrolet car?

We stand by our vehicles. Chevrolet customers can rest assured the customer support center will remain open and all warranties and service agreements as well as ongoing service and parts requirements for all vehicles will continue to be honoured following Chevrolet’s announcement.

What about Chevrolet Complete Care? Will it continue?

Yes. We will honour the Chevrolet vehicle warranty and service commitments we have made to our customers. We will also continue to provide service center support along with 24/7 contact center and roadside assistance support.

I need help. Who should I call?

Our customer care center continues to provide 24/7 support for any customers who might have questions pertaining to this announcement or related to their vehicle and service needs. Please click on the ENTER YOUR CONTACT INFO button on the left to give us your contact information and we will call you back to answer your questions. You can also call 1-800-3000-8080 or email us at gmi.cac@gm.com.

When did GM decide to pull out of the Indian market?

The decision on our future business strategy has just been made and we are now sharing it.

What is the future of GM in India?

GM remains in India: We are focusing on exports from our Talegaon manufacturing hub and the global work at the GM Technical Center-India (GMTC-I) in Bengaluru continues.

Can you guarantee that you will continue to manufacture for export at Talegaon? What product will come after the current vehicles? Can you be profitable with an export-only model?

Our product plan has four to five years of forecast exports to Mexico and Central and South American markets from our Talegaon facility.We have a robust export pipeline that supports continued manufacturing at our Talegaon plant and further leveraging of our local supply base. We firmly believe that focusing our business on exports is the best option to deliver a profitable and sustainable business in India.

GM has announced the wind down of Chevrolet in a number of countries. Now Chevrolet will be gradually phased out of India. Is Chevrolet still a global brand?

Absolutely. Chevrolet is one of the world’s largest car brands, doing business in more than 100 countries and selling more than 4.0 million cars and trucks a year.

Many of your dealers have been calling for compensation for the investments they have made in their Chevrolet dealerships. Will you compensate your dealers?

GM India recognizes the strong partnership with our dealers and we are working with them to provide appropriate support through this transition. Our dealers are important partners in implementing our transition plan, which is focused on providing continuity and peace of mind for our customers. GM India is working directly with our dealers to transition to authorized service outlets and to recognize some of the investments made in dealerships. As we consider these discussions to be confidential, it would not be appropriate to discuss them publicly.